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FAQ

SHIPPING & DELIVERY

If your tracking information states that your package has been delivered and you have not received it contact your local post office immediately. Once your package leaves our fulfillment center the carrier is responsible for getting your products to you. Unfortunately, we are not responsible for damaged, broken, or missing packages. 

 

Donae's Allure ships out orders everyday but please allow 1-3 business days for processing, this does not include the weekends. 

*When paying for shipping please understand the estimated shipping

time is different from processing.

If you enter an incorrect address at checkout please notify us immediately as shipping charges may apply to correct the address error. Unfortunately, we cannot offer refunds if your package gets sent to an incorrect address you provided us with. 

 

Returned packages will be held for 7 business days before restocking and all payments will not be returned/refunded. Please contact us if this happens so we can get your package re shipped. (Shipping costs may be applied)

 

EASY RETURNS

Donae's Allure is not accepting returns or exchanges due to COVID-19  but will work case by case to assist all customers the best we can.

TRACKING YOUR ORDER
Once your order has shipped tracking information will be sent to the email you provide.

 

WHAT IF I RECEIVE MY PACKAGE AND IT IS DAMAGED OR DEFECTIVE?

If you receive an item that is damaged or defective please email customer service donaesallure@gmail.com. Please make sure your name, order number, and if applicable be sure images are included. We will respond within 24-48 business hours to get a quick solution.

Once a package leaves our fulfillment center your carrier holds full responsibility for your package. If your package arrives damaged, broken, or leaking we will work diligently with the carrier. 

 

100% SECURE ORDERING 

 

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